FAQ
- Frequently Asked Questions
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What do I do if I have a
question?
Please contact Sara Eads, Director of Marketing and Sales, at propsonthego@msn.com or by
phone at (719) 477-3113. Her hours are Monday through Friday 8:30 A.M. to 5:30 P.M. If you
have a question when we are closed, please ask it via email or visit the iMagic Software
support website.
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What support is offered?
Sara Eads, Director of Marketing and Sales is available are Monday through Friday 8:30 A.M. to 5:30 P.M. by phone at (719) 477-3113
and/or email at propsonthego@msn.com.
You can also check out the iMagic Software
support website.
Support is available online at our
dedicated
support website. Questions would
normally be answered within 24
hours.
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Does iMagic Inventory support
barcode scanners?
Yes. You can use just about any
barcode scanner with iMagic
Inventory. Most computer shops sell
reasonably priced barcode scanners.
If you ask the sales clerk if the
scanner inserts the "scanned barcode
into the keyboard buffer" then you
can be sure. You might also like to
try the barcode scanners offered by
Flic. They offer simple, affordable
barcode scanners compatible with
iMagic Inventory. You can find them
at
www.flicscanner.com.
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I already have a barcode scanner, will it work with this system?
Please read the instruction manual. If it says that the scanner inserts the "scanned barcode into the keyboard buffer"
then you can be sure. Please keep in mind that Props On The Go, LLC will not be equipped to assist you with a barcode
scanner that was not purchased from us.
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Can I create barcode labels?
Yes. You can create barcode labels
by selecting Reports/Barcodes.
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What do I get when I purchase iMagic Inventory?
After purchase you'll be emailed a
"registration key" when you enter
this into the trial version it will
convert the the full version. We'll
also mail you a CD with the latest
version of iMagic Inventory via
first class mail. You'll also be
able to use our
support forums
for any technical
help and receive all updates for a
year - for free.
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I'm using the trial version of
iMagic Inventory, when I purchase
the full version will I have to
re-enter any information?
No your information is safe. Both
versions use the same system.
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Does iMagic Inventory Software
support multiple users?
Yes iMagic Inventory Software can be
used on a LAN by several users at
once.
To setup multiple users you would
install the software onto each PC
that needs it. Then designate one as
the main/server PC, this then shares
it's database with the other PCs on
the network.
It takes a few steps to setup the
network feature. As follows:
-
Install the software onto the server, this will
then be the central database. Configure and
setup the system and other details as required.
-
Still on the server, create a
share to the folder in which you
installed the software. You can do
this in Windows 2000 by right
clicking on the folder and selecting
Sharing. You'll then want to give
full read and write access.
-
Install the software onto each
workstation (don't run it just yet).
-
On each workstation run the
Network Administration program
(found by pressing Start/Program
Files/iMagic Inventory). Follow the
wizard and set the database path to
the share that was created on the
server.
-
You can now run the software on
each workstation and it will use the
database on the server.
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How can I change the default
currency setting?
iMagic Inventory Software uses the
system's currency setting. To change
this to a different currency:
-
Press Start/Settings/Control
Panel.
-
Select Regional Options.
-
Select the Currency Tab.
-
Change the Currency Symbol to
your currency and click OK.
iMagic Inventory Software will now
use your currency.
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How much does it cost?
Latest pricing is available by
clicking the
Buy Now
link.
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I am wondering if iMagic
Inventory has a limit to the number
of inventory items the database will
hold?
The upper limit depends on the speed
of your PC, available RAM etc. The
average PC should be able to deal
with 20,000 items. A more powerful
PC can handle many times that.
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I'm quite happy with my pencil
and paper why should I use a
computer?
There are many advantages to using
computer software although the main
one should always be that it makes
your life easier. The software
product is intended to save you time
and effort.
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Can I download the software
rather than pay for postage?
Yes. After purchase you'll be
emailed a keycode, when you enter
this into the application it will
convert to the full version. We'll
also mail you a CD just in case you
need to reinstall in the future,
free of charge.
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What reports are available?
All commonly used reports are
available, including sales,
customers, vendors and inventory.
iMagic Inventory is fully compatible
with MS Access, so most reporting
applications can be used including
Microsoft Office Standard Edition
2003 ,
Microsoft Access 2003
and
Crystal Reports 10 - Standard Full
Product.
You can also export to Excel for
even more options.
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For receiving stock, does iMagic
Inventory automatically increase the
"number in stock" count each time a
particular barcode is scanned, or is
further user input needed to enter
the quantity?
Yes iMagic Inventory can
automatically increase stock levels
when it arrives. From the main menu
select Inventory/Receive Stock.
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For outgoing stock, are scanned
items automatically deducted from
the "number in stock" count and
moved to the invoice?
Yes as you add items to the invoice
the stock level is automatically
updated.
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How can I backup iMagic
Inventory?
You'll need to backup the database
file called db.mdb, by
default this is installed in the
c:\Program Files\iMagic Inventory
folder. To restore from the backup,
copy the file back.
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How can I stop iMagic Inventory
from rounding the currency values
entered? Say I want to enter
$0.0237, it always rounds it to
$0.02.
The number of decimal places is
controlled by Windows. If you select
Start/Configure/Control Panel and
then Regional Settings and then
Currency. You can change the number
of decimal places.
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Do you offer a version of iMagic
Inventory for use with Microsoft SQL
Server?
Yes. If you own Microsoft SQL Server
you might like to look at
iMagic Inventory for SQLL
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What is iMagic Inventory
Software?
It's an inventory management system
for small to medium sized companies.
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